Rakesh
About Candidate
I am a dedicated and results-driven Customer Service Specialist with a robust background in providing exceptional customer support for Clario products.
Currently contributing my skills at Clario, I excel in troubleshooting technical issues, guiding customers, and maintaining meticulous records to ensure a seamless customer experience.
In my previous role at Cognizant, I focused on optimizing financial banking processes. I collaborated with cross functional teams to enhance customer experiences in financial transactions, implemented process changes, and ensured compliance with industry regulations.
With a solid foundation in technical support gained at Nuance Communications and Concentrix, I have honed my expertise in resolving complex issues and maintaining customer satisfaction.
My commitment to continuous learning is reflected involvement in ongoing training and skill development.
As a seasoned professional, I bring a wealth of experience in process improvement, strategic decision-making, and data analysis.
My tenure at Firstsource as a Subject Matter Expert and Senior Customer Service Advisor allowed me to lead team of 20 members, drive product development, and achieve significant improvements in operational
efficiency.
